Contact NYCELLFIX / Mail-In Application
Start your data recovery request by telling us what happened to your device, what model you have, and what type of data you need recovered.
If you are not local, you may use the mail-in process. Please complete the intake information before shipping your device so we can properly identify and review your case.
What to Include
- Device brand and model
- What happened to the device
- Current condition
- Whether it was exposed to water
- Whether another repair shop opened or attempted repair
- What data you need recovered
- Whether you know the device password/passcode
- Best contact information
- Return shipping preference
Before Sending Your Device
Please do not repeatedly charge, power on, heat, dry, or open a damaged device. Continued testing can sometimes make recovery more difficult, especially in water damage and board damage cases.
After You Submit
What Happens After You Send the Request?
- Case review: NYCELLFIX reviews the device type, damage history, and data needed.
- Next-step confirmation: We reply with the recommended diagnostic or mail-in direction.
- Approval first: Recovery work proceeds only after the next step is confirmed.
Please do not ship your device until NYCELLFIX confirms the next step for your case.